Return policy

1) Returns

We accept returns on eligible items within 30 days of delivery. To be eligible for a return, items must be:

  • Unused, uninstalled, and in new condition

  • Returned in the original packaging with all parts, accessories, and inserts included

If the item is returned used, missing components, or not in original condition, the return may be denied or subject to a restocking fee.

2) Non-Returnable Items

Unless required by law, the following are not eligible for return:

  • Final sale items

  • Gift cards

  • Items marked non-returnable

  • Customized or made-to-order products (including custom sizes, custom printing, or special-order simulator components)

  • Items that have been used, installed, or altered

3) Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery and include:

  • Your order number

  • Photos of the item and packaging (including the shipping label)
    We will work with you to provide a replacement or refund depending on the situation.

4) How to Start a Return

To request a return, contact us at: support@glidegear.net
Include:

  • Order number

  • Item(s) you’d like to return

  • Reason for return

  • Photos (if the item is damaged/defective)

If approved, you will receive return instructions. Do not send returns without approval, as they may not be processed.

5) Return Shipping Costs

  • If the return is due to our error (wrong item) or an approved damage/defect claim, we will cover return shipping (or provide another solution).

  • For all other returns, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method. We are not responsible for returns lost in transit.

6) Restocking Fees

For eligible returns, we may charge a restocking fee of up to 15% for:

  • Large/bulky items (including simulator enclosures, screens, and frames)

  • Returns with missing packaging/components

  • Returns showing signs of use or handling beyond inspection

If a restocking fee applies, it will be deducted from your refund.

7) Refunds

Once your return is received and inspected, we will notify you of approval or denial.

  • Approved refunds are issued to the original payment method

  • Refunds typically process within 5–10 business days (timing depends on your bank/card issuer)

  • Original shipping charges are non-refundable (unless required by law or the return is due to our error)

8) Exchanges

We do not offer direct exchanges at this time. If you need a different item, please place a new order and request a return for the original item (if eligible).

9) Cancellations

Orders can be canceled before shipment. If an order has already shipped, it must be processed as a return (if eligible).

10) Chargebacks

If you have an issue with an order, contact us first so we can resolve it quickly. Unauthorized or avoidable chargebacks may delay support and can impact eligibility for refunds.

11) Contact

Glide Gear Golf Support
Email: support@glidegear.net